Minnik is an electronic platform specialized in providing laundry and delivery services within the Kingdom of Saudi Arabia.
The platform consists of three independent applications: the Customer App, the Partner App, and the Driver App. Below are the terms and conditions of use and the privacy policy for each application separately. These terms have been prepared in accordance with applicable Saudi regulations, including the E-Commerce Law and the Personal Data Protection Law. Please read these terms carefully and understand them before using any of the platform's applications. Your continued use of minnik services signifies your full agreement and commitment to these terms and conditions.
Terms of Use and Privacy Policy for the Customer App
1. Definition of the Application and Platform Liability Limits
The Minnik Customer App is an electronic tool that enables customers to request laundry and delivery services from Partners (laundromats/laundry shops) via the internet. The application acts as a technical intermediary, connecting customers with Partners and Drivers to organize the procurement of laundry services and coordinate pickup and delivery operations. The Minnik platform is not a provider of laundry services itself, nor does it own the laundromats or vehicles; its role is strictly limited to facilitating communication and completing transactions between the involved parties. You acknowledge and agree that the platform is merely a technical intermediary, and therefore, it is not a party to the contract concluded between you, as a customer, and the Partner providing the service. Partners (laundry service providers) and Drivers (assigned for pickup and delivery) are independent parties and are not employees or agents of the platform. Consequently, the platform assumes no responsibility for the quality of laundry services provided by Partners or the personal or professional conduct of Drivers while performing their duties. The application aims to provide an easy and secure method for searching local laundry services, placing orders, and paying for them online, with the platform disclaiming liability for any obligations arising from the actual execution of the service by the Partner or the Driver. The platform adheres to relevant Saudi regulations and laws, including the Kingdom's E-Commerce Law. The platform's role as a service aggregator means it provides an electronic space for Partners to display their laundry services without intervening in the production or execution of the service. The platform offers no express or implied warranties regarding the materials or results of the laundry services provided through it and will not be liable for any damages or claims arising from the customer's relationship with the Partner or Driver, except as explicitly stated in these terms and to the extent permitted by law.
2. Registration and Account Creation Conditions
To use the Customer App and benefit from minnik services, the customer must create a valid user account. The following are the conditions for registration and account creation:
• Legal Capacity and Age:
Customers must be at least 18 years old to create an account and use the application. By registering, you affirm that you possess the necessary legal capacity to enter into contracts and utilize the service according to Saudi regulations. The platform reserves the right to request proof of identity and age (such as a national ID card) to verify eligibility.
• Information Accuracy:
Customers must provide accurate and complete information during registration, including but not limited to: full name as per official documents, a valid mobile number, email address, and residential address or location for pickup and delivery. This information must be updated if it changes to ensure proper service continuity. You are responsible for the accuracy of the data you provide; any false or misleading information may lead to the suspension or cancellation of Information Accuracy: Customers must provide accurate and complete information during registration, including but not limited to: full name as per official documents, a valid mobile number, email address, and residential address or location for pickup and delivery. This information must be updated if it changes to ensure proper service continuity. You are responsible for the accuracy of the data you provide; any false or misleading information may lead to the suspension or cancellation of your account.
• Account Security:
Upon creating an account, you will be required to set a strong password or use another verification method. You are fully responsible for maintaining the confidentiality of your account login credentials (like password or verification code) and bear responsibility for any activity conducted through your account using your login details. If you suspect any unauthorized use of your account or a breach of your login information, you must notify the platform immediately to take necessary action. The platform is not liable for any loss or damage resulting from your negligence in protecting your account data.
• Account Use:
The customer account is personal and may not be shared with or transferred to others. Creating more than one account per individual customer is prohibited, as is impersonating any other person or entity during registration or account use. The platform reserves the right to refuse any registration request or cancel duplicate or non-compliant accounts without notice if any violation of these terms is discovered.
• Registration via Third Parties:
The Customer App may offer the option to register or log in via social media platforms or external services (such as Google, Apple, or Facebook accounts) for your convenience. If you use this option, you authorize the platform to access certain basic data from the third-party account (like name and email) to create your minnik account. You confirm that you own the external account, comply with its terms, and that its information is accurate and up-to-date. Any data obtained from social media accounts will be handled according to the privacy policy outlined herein. The platform will not publish any content on your social media accounts without your explicit permission.
3. Use of Geographic Data, Camera, and Payment Methods
The Customer App utilizes geographic data, the camera, and electronic payment methods to provide a seamless and secure service. By using the application, you grant the necessary permissions for these functionalities as follows:
• Geolocation (GPS):
The application may request permission to access your geographic location via GPS technology on your mobile device. This is intended to accurately determine pickup and delivery locations, display nearby laundromats (Partners), and enable Drivers to reach your address easily. If location permission is denied, some app features may not function fully (like automatic location detection or real-time driver tracking). The platform confirms that location data is used only while the app is active and for service-related purposes, and will not be used or stored for other unauthorized purposes. You can modify location settings on your device, but disabling location may result in a limited user experience.
• Camera and Photo Access:
The application may require access to your device's camera or photo gallery in specific situations, for example: to take a picture of laundry items before pickup for documentation, to scan a promotional QR code, or to update your profile picture. You have the right to accept or deny camera permission when requested, but refusal might render certain services or features unavailable (like photo proof of laundry condition). The platform commits not to activate the camera or take pictures without your explicit permission and not to use any photos captured via the app except for the declared purposes (like order documentation or quality assurance). The platform will not store your personal photos or share them with any third party without your consent, except as necessary for service provision or legal requirements.
• Electronic Payment Methods:
The Minnik app offers various electronic payment options for customer convenience, such as payment via bank cards (Mada, Visa, MasterCard), digital wallets, or other approved methods. When entering payment method details in the app for the first time, you may be asked to securely save this information for future payments. You acknowledge and agree that the platform (via a secure payment service provider) is authorized to charge the due amounts for orders you place using your selected payment method. The app will display details of each transaction before confirmation, including service prices, delivery fees, and applicable taxes or charges (like Value Added Tax - VAT). You are responsible for ensuring the accuracy of your payment details and the availability of sufficient funds or credit limit to complete any order.
• Protection and Payment Security:
The platform takes all necessary measures to ensure the security of your financial information during payments. Payments are processed through licensed and certified electronic payment gateways that adhere to international encryption and security standards (such as PCI-DSS). The platform does not store your full card details on its servers but may retain an encrypted reference identifier (Token) provided by the payment processor for secure reuse. If Cash on Delivery is available for certain orders, payment responsibility remains with the customer until the amount is handed over to the Driver. Any amount paid via the app will constitute a discharge of the customer's debt towards the Partner once the electronic payment is confirmed.
4. Protection of Financial and Personal Data and Handling of Sensitive Information
Your privacy and the security of your personal information are paramount to the Minnik platform. The platform commits to protecting your financial and personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and all relevant legislation. This section explains how data is collected, used, and protected:
• Types of Data Collected:
When you use the Customer App, the platform collects various types of personal data: such as your name, mobile number, address, email, order information (service type, pickup/delivery times, notes), necessary financial data for payment processing (e.g., card type and last four digits, without storing the full number or CVV), and technical data (like device type, OS version, IP address) to improve app performance. The platform might also collect sensitive data to the extent necessary for service provision, such as special laundry requests (e.g., cleaning baby clothes or items for ill individuals – information from which a health condition might be inferred) only if you voluntarily provide it in order notes.
• Purpose of Data Collection and Use:
Minnik collects your data to provide and improve the service, including: processing your orders and coordinating them with Partners and Drivers, sending notifications about order status (e.g., pickup/delivery confirmation), sharing necessary contact and location information with the Driver and Partner to execute the service, processing payments and refunds when applicable, providing customer support for inquiries or complaints, and analyzing app usage to enhance service quality and features. The platform will not use your personal data for any marketing or advertising purposes outside the scope of Minnik services without obtaining your explicit consent. However, the platform may send you updates and special offers related to Minnik services via your provided contact information, offering an opt-out option at any time.
• Data Sharing with Third Parties:
As part of service delivery, the platform may share some of your data with limited third-party service providers when necessary. For example: sharing your name, phone number, and address with the Driver for order pickup and delivery, sharing your order details with the Partner (laundromat) for execution, and sending payment information to the payment gateway provider to complete the financial transaction. The platform affirms it will not share your personal data with any third party for marketing or data-selling purposes without your consent. All parties that may receive your data for service execution (Partner, Driver, payment provider) are also obligated to maintain its confidentiality and use it solely for the designated purpose. The platform may also be compelled to disclose your information as required by law (e.g., based on a court order or official request from a competent government authority), in which case it will adhere to disclosing the minimum necessary data.
• Data Storage and Protection:
Customer data is stored on secure servers using modern security protocols to prevent breaches or unauthorized access. The platform implements organizational and technical measures to protect your data, including encryption for transmitting sensitive data over the network (SSL/TLS) and restricting database access to authorized personnel whose work requires it (like the support team reviewing an account issue). The platform retains your personal data for as long as necessary to fulfill the purposes mentioned above or as required by regulation (e.g., retaining financial transaction records for the legally specified period). After the purpose for the data ends, or upon your request to delete your account and terminate the relationship, your personal data will be securely deleted or anonymized from our records, unless retention is required to meet legal obligations or resolve existing disputes.
• User Rights Regarding Data:
Under the Personal Data Protection Law, you have several rights concerning your data. The platform guarantees your right to access your stored data and correct it when necessary; you can review and modify your basic account information via the app or by contacting the support team. You also have the right to request the deletion of your data or the permanent closure of your account, which will be executed unless there is a legal requirement for retention (e.g., settling all outstanding financial obligations before data deletion). You also have the right to withdraw consent for processing certain data not essential for service provision, although this may limit our ability to provide you with some features. The platform commits to responding to your legitimate requests regarding your data within the legally stipulated timeframe.
• Communications and Record Keeping:
The platform may record and store the content of communications you have with us (such as customer service calls or in-app chats) for quality monitoring, problem resolution, and verification of obligations, provided these records are handled with strict confidentiality and according to the privacy policy.
5. Login via Social Media (If Applicable)
The Customer App may offer the option to log in via social media accounts or other services (like Google, Apple ID, or Facebook) to facilitate access to your account. If you use this feature, the following conditions apply:
• Permission to Access Basic Information:
By agreeing to link your social media account with the Minnik app, you allow us to access certain basic information associated with that account, such as your name, email address, and profile picture (if available). We will use this information solely for account creation or login purposes and to complete your profile within the Minnik app. This information is processed and protected like other personal data under the privacy policy above.
• No Posting or Sharing Without Permission:
Linking your social account does not grant the platform permission to post on your behalf or contact your friends list. The platform will not take any action on your social media account beyond authentication processes. This means we will not publish content or send messages via your external account unless you request a specific service that requires it and with your prior knowledge.
• Compliance with Third-Party Provider Terms:
By using the third-party login option, you also agree to comply with any terms of service or privacy policies of that third party (e.g., Google's or Facebook's terms) in addition to your obligations under Minnik's terms. In case of conflict between third-party policies and these terms regarding integration or data sharing, resolution will be sought without breaching the platform's legal obligations, and we may need to disable the linking feature to ensure compliance.
• External Account Security:
Remember that the security of your social media account impacts the security of your access to the Minnik app. If your external account is compromised or experiences security issues, it could potentially allow unauthorized access to the Minnik app via the linking feature. You are responsible for maintaining the security of your account with the third-party provider (e.g., by enabling two-factor authentication on your email or social account). The platform is not liable for any damage to your Minnik account resulting from a security threat originating from your externally linked account. If such an incident occurs, we recommend unlinking the account, changing your Minnik app password, and contacting support for assistance in securing your account.
6. Service Use, Cancellation, and Account Suspension Conditions
Your use of the Customer App is subject to a set of rules and procedures aimed at ensuring you receive reliable, high-quality service while protecting the rights of all parties. Here are the key terms related to service use, cancellation policies, and the platform's rights to suspend or terminate accounts:
• How to Use the Service:
Once registration is complete, you can browse the list of partner laundromats available within your location or city via the app. You select the desired Partner and laundry services (e.g., regular wash, dry cleaning, ironing), specify suitable pickup and delivery times, and then confirm the order. Upon confirmation, you authorize the platform to share your order details with the selected Partner and assign an available Driver to pick up the clothes from your specified address. You must prepare the laundry items according to instructions (e.g., place them in a closable bag or sack if required) and add any special notes (like specific stains needing treatment or sensitivity to certain detergents) within the order before confirming. After confirmation, you will receive real-time notifications about your order status, such as: Partner acceptance, Driver approaching for pickup, laundry completion, and Driver out for delivery.
• Cancellation Policy by the Customer:
We understand that circumstances can change, and you might need to cancel an order after placing it. The platform allows order cancellation via the app according to a specific time policy. You can cancel the order without incurring fees before the Partner begins the laundry process and before the Driver is dispatched for pickup. A "Cancel Order" button will be available in the app for a limited time (e.g., within 5-10 minutes of order creation or before Partner acceptance) at no cost. Once the Partner starts working on the order (e.g., Driver picks up the clothes or washing actually begins), cancellation becomes more complex. If you request cancellation after this point, the platform or the Partner has the right to impose a cancellation fee to compensate for the efforts made and costs incurred by the Partner or Driver. The screen will indicate if a cancellation fee applies when attempting a late cancellation, requiring your confirmation before proceeding.
• Refunds:
If an order cancellation is approved according to the policy above, the platform will refund any prepaid amounts to the same payment method used. The time it takes for the refund to reflect depends on your bank or card issuer's policy, but we will strive to process the refund promptly. If payment was set for Cash on Delivery and the order is cancelled before service execution, you will owe nothing to the Partner or platform. However, if cancellation occurs after part or all of the service has been completed, the cost of the rendered services will be calculated and deducted from any refund or collected from you if not yet paid.
• Order Cancellation by the Partner or Platform:
In some emergency situations, an order might be cancelled by the Partner or the platform. Examples include force majeure events like a sudden breakdown of laundromat equipment, emergency closure of the shop, or lack of capacity at the Partner's end on that day. In such cases, the Partner or platform will inform you of the cancellation as soon as possible, and any amounts paid for that order will be fully refunded. The platform will attempt to assist by offering alternatives, such as transferring the order to another suitable Partner or rescheduling the service for another time if feasible, but the choice remains yours to accept or receive a refund. The platform also reserves the right to cancel or suspend an order for account-related or security reasons, such as discovering fraudulent account use or suspecting an illicit order.
• Service Quality and Complaints:
After each laundry service is completed and you receive your cleaned clothes, you, as the user, have the opportunity to rate your experience with the Partner and Driver via the app (e.g., using a star system or adding comments). This feedback helps improve service quality and holds Partners and Drivers accountable when necessary. If you have any complaint or dispute regarding the laundry service itself (such as damaged or lost clothing items, or dissatisfaction with cleanliness), you must inform the platform or submit the complaint via the app within a reasonable timeframe (preferably within 24 hours of receiving the clothes) for documentation and handling. The platform will act as a mediator between you and the Partner to resolve the issue as much as possible, but you acknowledge that the primary responsibility for service quality and compensation for any damages lies with the Partner providing the service. The Partner may offer a solution such as rewashing the item at no extra cost or providing financial compensation for significant damage according to their own policies. The platform does not guarantee a specific outcome from the complaint process but encourages Partners to resolve issues to maintain their ratings and reputation on the platform.
• Account Suspension or Termination by the Platform:
Minnik strives to provide a safe and reliable environment for all users. Accordingly, the platform reserves the right to suspend or terminate a customer's account at any time, temporarily or permanently, in the following cases: (1) You materially violate any provision of these terms; (2) You engage in fraudulent behavior or illegal activity via the app, such as using stolen payment cards or ordering services for unlawful purposes; (3) You misuse the app or services, such as using abusive language or harassing Drivers, Partner staff, or platform employees, or intentionally damaging property during pickup or delivery; (4) You repeatedly cancel orders in an abnormal manner indicating non-serious use; (5) You fail to pay amounts due for services (e.g., refusing to pay cash on delivery after the service is provided). If the platform suspends or closes your account, you will be notified with a general reason, and you may be given an opportunity to appeal or rectify the violation if possible, at the platform's discretion. During suspension, you cannot place new orders but may still access your account to settle outstanding amounts or view past orders. If the account is permanently terminated, this includes the cancellation of any unused benefits, credits, or vouchers associated with your account, and the platform retains the right to take appropriate legal action regarding serious violations or illegal activities (such as reporting to competent authorities).
• Termination of Use by the Customer:
You may request to close your account and terminate your use of Minnik services at any time by contacting customer support or through an available feature in the app, if provided. We will process the closure request after verifying your identity and ensuring there are no pending transactions or outstanding financial obligations (like an ongoing order or unpaid balance). We may also ask for your reason for leaving to help improve our services in the future (optional). After account closure upon your request, your personal data will be handled according to the privacy policy regarding deletion or anonymization.
• Force Majeure and Emergencies:
Platform services may be affected by events beyond control, such as natural disasters, severe weather conditions, emergency government decisions, or unforeseen technical events. In such situations, orders may be suddenly delayed or cancelled. The platform is not responsible for any failure or delay in service execution due to force majeure circumstances but will endeavor to notify users and take reasonable measures to mitigate the impact (such as rescheduling the order or cancelling it with a refund).
7. Disclaimer of Legal Liability for Partner or Driver Actions
This disclaimer is a fundamental element of these terms to legally protect the platform from future liabilities arising from the actions or omissions of Partners or Drivers, as they are independent parties. By using the Customer App, you acknowledge your understanding and agreement to the following:
• Partner (Laundromat) Liability:
The Partner is the entity actually providing the laundry service and bears full responsibility for the quality and efficiency of this service. The platform makes no representations or warranties regarding the suitability of cleaning products used by the Partner or their technical skill in handling different fabrics. The Partner is also responsible for complying with all local regulations related to their business (such as hygiene, health, occupational safety standards, and operating licenses). Minnik does not independently verify the Partner's compliance with these regulations or specific technical standards (like using "eco-friendly" materials or applying certain cleaning methods); therefore, the platform is not responsible for any violation the Partner may commit in this regard. For example, if a Partner claims to have a specific certification or use a special washing technique, the validity of this claim rests solely with the Partner, not the platform.
• Driver Liability:
The Driver (or Captain) is the party responsible for picking up and delivering clothes between the customer and the Partner. The Driver is considered an independent contractor providing delivery services and is not an employee of the platform or the Partner. Therefore, any personal actions taken by the Driver during their work are their sole responsibility. The platform assumes no liability for any material or moral damage that may occur to the customer or their property due to an act or negligence by the Driver beyond what can be reasonably expected and technically managed. For instance, the platform is not responsible for a Driver's delay if it's due to personal reasons or uncontrollable traffic, although it will try to follow up and inform you of expected delays. Similarly, if clothes are damaged or lost during transport, liability may fall on the Driver or the Partner depending on the stage at which the incident occurred. The platform will assist in facilitating communication between you and the relevant parties to resolve the issue but does not assume a legal obligation for direct compensation for such damages unless mandated by law.
• General Platform Liability Limits:
In all circumstances, the platform assumes no liability for the acts or omissions of the Partner or the Driver. The platform does not guarantee the level of performance or service that will be provided by the Partner or Driver, although it strives to select reliable partners and train drivers on service standards. The legal contract for laundry and delivery services is directly concluded between the customer and the Partner regarding laundry, and between the customer and the Driver regarding transport. The platform's role is limited to mediating and coordinating the formation of these contracts and facilitating their execution through technology; thus, it is not considered a liable party for any breach occurring in the execution of those contracts.
• Non-Liability for Content and Communications of Parties:
Your communication with the Partner or Driver (whether via in-app chat or necessary phone calls for coordination) might involve exchanging some information or minor additional agreements (like requesting clothes be hung on hangers after washing, or agreeing on a specific meeting spot with the driver). The platform does not necessarily monitor all these communications continuously and, therefore, assumes no responsibility for any additional promises the Partner or Driver might make to the customer outside the scope of the order specified via the app. Any obligations or understandings of this nature between the customer and another party are outside the platform's responsibility, and the concerned parties alone must fulfill them or bear the consequences of breaching them.
• Disclaimer of Implied Warranties:
The platform provides its technical services "as is" and "as available" and offers no express or implied warranties regarding the electronic service being free from errors or interruptions, or its continuous compatibility with your device or system, although we strive to ensure the highest level of continuity and efficiency. The platform is not responsible for any temporary service interruption or software defects that may arise but will work to correct them as quickly as possible upon becoming aware. We also do not guarantee that you will find a certain number of offers or partners in your area at all times; coverage may vary based on Partner and Driver availability.
• Limitation of Liability:
To the maximum extent permitted by Saudi law, the platform's maximum liability towards the customer - if established - for any claim arising from your use of the application or the services provided through it, shall be the refund of the fees or commission you paid to the platform (if any) for the specific service subject to the claim. Under no circumstances shall the platform be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss 1 of data, even if the platform has been advised of the possibility of such damages. This limitation of liability applies to any claim based on the performance or non-performance of Partners, Drivers, or any third party you interact with via the platform.
• Disclaimer for Advertisements and External Links:
The Minnik app may contain advertising materials or links to other websites or services not owned or operated by the platform, provided for convenience or advertising purposes only. The platform is not responsible for the content or policies of these external sites, and their presence within the app does not imply any official endorsement or recommendation by us. If you decide to click on any external link or rely on third-party advertising content, you do so at your own risk.
8. Obligations of the Parties (Customer, Partner, Driver)
This section clarifies the duties and obligations of each party within the minnik ecosystem (Customer, Partner, Driver) to define expectations and responsibilities. Each party's awareness of their duties and those of others enhances transparency and cooperation, while confirming that each party has a separate agreement (within these terms or other contracts) detailing their obligations specifically.
8.1 Customer Obligations (End User of the Service):
• Compliance with Instructions and Legislation:
The customer commits to using the minnik app and the service provided through it according to these terms and applicable regulations in the Kingdom of Saudi Arabia. This includes not using the service for any illegal purposes (like attempting to transport prohibited items via the delivery service) or circumventing laws (like ordering service for a minor without supervision).
• Order Accuracy and Content Matching:
The customer undertakes to provide accurate information when creating an order and ensure the order contents match what was entered in the app. For example, if ordering laundry for a specific number of items or types, it must match what is actually handed over to the Driver. If there are any special materials or items requiring extra care among the clothes (like fabrics needing specific treatment or valuables mistakenly left in pockets), the customer must mention this in the notes beforehand or remove them before handover. The customer is responsible for any consequences resulting from failing to disclose special or hazardous materials within the handed-over laundry.
• Customer Presence at Pickup and Delivery Location:
The customer (or their representative) must be present at the specified location and time to receive clothes from or hand them over to the Driver. If the customer is unavailable or cannot be contacted by the Driver within a reasonable time for pickup or delivery, it may result in rescheduling or cancellation of the service, and additional fees (like redelivery charges) may be imposed according to the platform's policy. It is also the customer's duty to provide a clear description of their location or any necessary instructions for access (like apartment number or nearby landmark).
• Timely Payment:
The customer commits to paying for the services ordered according to the selected payment option. If payment is electronic, they must ensure the transaction is completed and not arbitrarily dispute the charge (like requesting a chargeback from the bank without valid reason after receiving the service). If paying cash on delivery, the customer must prepare the required amount and hand it over in full to the Driver upon delivery of the clean clothes. Any delay or failure in payment may subject the customer to legal accountability or require compensation to the Partner/Platform for losses. The platform reserves the right to suspend service to customers who default on payments or are proven to engage in fraudulent payment practices.
• Preservation of Property and Safety of Others:
The customer must respect others' property and safety while using the service. For example, when the Driver arrives for pickup, their work should not be obstructed, nor should hazards be present (like an unleashed aggressive dog, or a very wet floor causing a slip hazard). The customer must also treat the Driver and Partner representatives with respect and courtesy, refraining from any abusive behavior, whether verbal or physical. The platform adopts a zero-tolerance policy towards abuse of any Drivers or Partners, and violation may lead to immediate service suspension for the customer.
• Reporting Issues and Cooperating in Resolution:
If the customer encounters any problem while using the service (like unusual delays, observing improper conduct from a Driver or Partner, or an app malfunction), they are obliged to report it to the platform's official support channels and not attempt to resolve it individually in a way that might escalate it. Prompt and accurate reporting helps the platform take necessary actions to resolve the issue and ensure the customer's rights. The customer must also cooperate reasonably if resolving the issue requires additional information or specific actions (like providing photos of damage to a clothing item as part of a complaint investigation).
• Non-Abuse of Offers and Discounts:
The platform may offer promotions or discount vouchers for use with the service. The customer commits to using them in good faith and according to the announced terms for each offer. Any attempt to exploit these offers illicitly (like creating multiple accounts to benefit from the same offer multiple times against the allowed limit, or unauthorized trading of vouchers) is considered misuse and grants the platform the right to cancel those offers from the customer's account and suspend the account if necessary.
• Maintaining Confidentiality and Security:
In the course of the service, the customer might become privy to some information concerning the Driver or Partner (like the Driver's phone number for coordination, or the name of the laundromat owner). The customer commits to using this information only for the intended purpose (service coordination) and not disclosing it to third parties or exploiting it outside the service scope. Customers are also prohibited from secretly recording or photographing Drivers or Partner employees during their work and then publishing such footage without permission, out of respect for personal privacy.
8.2 Partner Obligations (Laundry Service Provider): (Summarized - Details in Partner Terms)
• Compliance with regulations and necessary licenses.
• Providing quality laundry service consistent with descriptions and advertised prices.
• Transparency in pricing and not charging unagreed fees.
• Accepting and executing orders efficiently and on time.
• Professional communication with customers and drivers via the platform.
• Protecting customer property (clothes) while in their possession.
• Non-discrimination among customers.
• Cooperation in financial settlement with the platform.
• Maintaining the platform's reputation.
8.3 Driver Obligations (Delivery Service Provider): (Summarized - Details in Driver Terms)
• Meeting legal requirements and having a suitable vehicle for delivery.
• Using the app to accept and execute delivery tasks according to instructions.
• Adhering to routes and schedules as much as possible.
• Protecting the items (clothes) during transport.
• Maintaining professional and courteous behavior with customers and partners.
• Complying with traffic laws and safety regulations.
• Maintaining confidentiality of customer and partner data.
• Cooperation in financial settlement with the platform.
• Cooperation with the platform for verification and training.
Conclusion
In conclusion of this draft of the Customer App Terms of Use, the Customer confirms having read and understood all clauses and agrees to comply with everything stated herein by continuing to use the service. Both the Partner and the Driver – through their awareness of these general terms – also acknowledge their mentioned obligations towards the Customer and the Platform, noting that they have separate specific terms documents as well. This agreement is governed by the laws of the Kingdom of Saudi Arabia. In the event of any dispute related hereto that is not resolved amicably through customer service, the competent Saudi judicial authorities shall have jurisdiction. These terms were last updated on 2025/04/24. The Platform may amend them from time to time in accordance with regulations; users will be notified of any material changes appropriately within the app or via registered contact information.